DD Request to GTR
As part of your internal compliance process, your organization may need to conduct due diligence on vendors and partners — including GTR as your Travel Rule Solution Provider.
The DD Request to GTR feature allows you to submit your VASP's due diligence requirement directly through the GTR Website. GTR's internal teams will then work collaboratively to complete the DD request, helping you better understand GTR and complete your internal compliance processes.
Who Can Use This Feature?
- Account Type: Main Account only (Power Users / Operator Accounts cannot access)
- Account Status: Trial Approved or above
- Limit: One active request at a time per VASP
- Subscription Status: If your subscription has expired, new submissions are blocked. However, you can still view your request history and download files. To resume submitting, go to the Subscription page to renew your plan.
Please note: This feature is only for requesting GTR to complete your DD questionnaire. If you are looking to view other GTR member's DD files, please refer to: Request Others' DD File.
Submit a DD Request
Step 1: Navigate to the Feature
Log in to the GTR website and go to [My Account] > [Settings] > [Other Settings] > [DD Request to GTR].
Step 2: Upload Files
Click browse or drag and drop your DD questionnaire files.
- Supported formats: .xlsx, .xls (Excel only)
- Maximum file size: 20 MB per file
- Maximum files per request: 20
Step 3: Submit
Click Submit DD Request. Once submitted, GTR's internal team will collaboratively fill in your questionnaire. You will be notified by email once it's ready.
Downloading Files
The Request History table shows all your past and current requests. Each request has one of the following statuses:
| Status | Meaning |
|---|---|
| In Progress | GTR's team is working on your questionnaire |
| Completed | Your filled-in questionnaire is ready for download |
| Cancelled | The request was cancelled by a GTR administrator |
Each row provides download buttons:
- Original Files: Download your originally submitted questionnaires at any time (ZIP format)
- Completed Files: Once your request is marked as Completed, the filled-in questionnaire will be available for download (ZIP format)
Download links expire after a period of time. If a download fails, simply refresh the page to get a new link.
FAQ
Can I cancel a request?
Only GTR administrators can cancel a request. Please contact us if you need to cancel. Once cancelled, you will receive a notification email and may submit a new request at any time.
Why is the Submit DD Request button disabled?
There are two possible reasons:
- You already have an active request in progress. Only one request can be active at a time.
- Your subscription has expired. Please go to the Subscription page to renew your plan.
What file formats are supported?
Only Excel files (.xlsx and .xls). Word and PDF are not supported in the current version.